Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

1.1 Types of Cookies by Duration

• Session Cookies: Temporary cookies that expire when you close your browser
• Persistent Cookies: Cookies that remain on your device for a set period or until deleted

1.2 Types of Cookies by Source

• First-party Cookies: Set directly by Adaapt.AI
• Third-party Cookies: Set by external services we use (analytics, support tools)

2. Cookies We Use

3. Third-Party Services

3.1 Analytics Services

• Google Analytics: Website usage statistics and performance metrics
• Hotjar: User behavior analytics and session recordings
• Mixpanel: Product analytics and user engagement tracking

3.2 Support and Communication

• Intercom: Customer support chat functionality
• Calendly: Meeting scheduling and booking system
• HubSpot: CRM and marketing automation

3.3 Infrastructure Services

• Cloudflare: Content delivery and security services
• AWS CloudFront: Content caching and delivery
• New Relic: Application performance monitoring

3.4 Marketing Platforms

• Google Ads: Advertising campaign management
• LinkedIn Insight Tag: Professional network advertising
• Facebook Pixel: Social media advertising optimization

4. Managing Your Cookie Preferences

4.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner allowing you to:

• Accept all cookies for the full experience
• Customize your preferences by cookie category
• Reject non-essential cookies
• Learn more about specific cookies

4.2 Browser Settings

You can control cookies through your browser settings:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Site permissions > Cookies and site data

4.3 Third-Party Opt-Outs

• Google Analytics: Browser Add-on
• Google Ads: Ads Settings
• LinkedIn: Ad Preferences
• Facebook: Ad Preferences

4.4 Do Not Track

We respect Do Not Track (DNT) signals. When DNT is enabled, we limit data collection to essential functions only.

5. Impact of Disabling Cookies

5.1 Essential Cookies

Disabling essential cookies may result in:

• Inability to log in to your account
• Loss of security protections
• Reduced website functionality
• Need to re-enter information repeatedly

5.2 Analytics Cookies

Disabling analytics cookies means:

• We can't improve user experience based on usage data
• Performance issues may take longer to identify
• Feature development may not align with user needs

5.3 Preference Cookies

Without preference cookies:

• Settings reset with each visit
• No personalized experience
• Default language and theme settings

5.4 Marketing Cookies

Disabling marketing cookies results in:

• Less relevant advertising content
• Inability to track campaign effectiveness
• Generic marketing communications

6. Cookie Retention

6.1 Retention Periods

• Session Cookies: Deleted when browser closes
• Authentication Cookies: 30 days or until logout
• Preference Cookies: 1 year
• Analytics Cookies: 2 years
• Marketing Cookies: 30-90 days depending on purpose

6.2 Automatic Expiry

All cookies have expiration dates and are automatically deleted when they expire. You can also manually delete cookies through your browser settings at any time.

7. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect cookies or personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Changes to This Policy

We may update this Cookie Policy to reflect changes in technology, legal requirements, or our practices. Changes will be communicated through:

• Updated policy posted on our website
• Email notifications for significant changes
• In-app notifications for platform users
• Updated consent banners when necessary